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Privacy Policy

Effective: Oct 21, 2024. Last Revised: Oct 21, 2024.

Introduction

This Privacy Policy ("Policy") explains how PitchPlay Pte Ltd ("Company," "we," "our," or "us") collects, uses, shares, and protects your personal data when you use our football field booking platform and related services ("Platform"). By using this Platform, you agree to the collection and use of information as described in this Policy.

We may update this Policy from time to time. Any changes will be posted here, and your continued use of the Platform constitutes acceptance of the updated Policy. We encourage you to review this Policy regularly.

1. Information We Collect

We collect the following types of data:

  • Personal Information: This includes data you provide directly, such as your name, email address, phone number, and payment information when booking a football field or creating an account.
  • Usage Data: We collect information on how you interact with the Platform, such as your device type, browser, IP address, pages visited, and booking preferences.
  • Payment Data: Payments are processed by a third-party provider. We do not store full credit card details, but we may store transaction information.

2. How We Use Your Information

We use your data to:

  • Facilitate your bookings and provide customer support;
  • Improve the functionality and user experience of our Platform;
  • Send notifications about bookings, changes, and promotions (you can opt out at any time);
  • Ensure legal and regulatory compliance, including fraud prevention and security;
  • Analyze trends to enhance our services.

3. Sharing of Data

We may share your data in the following ways:

  • With service providers who assist us in processing payments, managing bookings, or providing customer support;
  • With third parties in case of a legal requirement, such as to comply with court orders or legal obligations;
  • In connection with a business transaction, such as a merger or acquisition.

We will never sell or share your personal data with third parties for marketing purposes without your explicit consent.

4. Data Security

We use industry-standard measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law. You can request the deletion of your account and personal data by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can also request that we limit or stop processing your data under certain conditions. To exercise your rights, please contact us at the email address provided below.

7. International Data Transfers

If you access the Platform from outside Malaysia, your data may be transferred to and processed in Malaysia or other countries where we or our service providers operate. We will take appropriate measures to ensure that your personal data remains protected in accordance with this Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

PitchPlay Pte Ltd
Attn: Legal Department, Privacy Inquiry
legal@pitchplay.online